At Knockers, we are committed to delivering your orders quickly, safely, and at the lowest possible cost. This Shipping Policy explains how and when your orders are delivered.
1. Delivery Areas
We currently deliver orders within our supported local service areas. Delivery availability may vary based on your specific location and product availability at the nearest hub.
2. Delivery Time
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Standard Delivery: Orders are delivered within a minimum of
1 day and a maximum of 3 days, depending on the delivery location.
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Same-Day Delivery: Most orders are eligible for same-day delivery,
subject to order confirmation time and item availability.
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Delivery Estimates: Estimated delivery times are clearly shown at checkout
and shared via SMS or app notifications.
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Possible Delays: Delivery timelines may vary during high-demand periods
(festivals), extreme weather conditions, or unforeseen traffic situations.
3. Shipping Charges
- Transparency: Shipping charges, if applicable, are clearly displayed before order confirmation so there are no surprises.
- Free Delivery: We strive to keep delivery costs minimal. Free delivery is often available on eligible orders above a certain value.
4. Order Processing
- Orders are processed immediately after confirmation to ensure speed.
- Once an order is dispatched (out for delivery), it cannot be modified or canceled.
- Customers will receive real-time updates via SMS, app notifications, or email regarding their order status.
5. Failed or Delayed Delivery
If a delivery is delayed due to an incorrect address, unreachable contact number, or customer unavailability, our team will attempt to contact you. Re-delivery may be scheduled based on feasibility and driver availability.
6. Product Handling
Perishable items such as vegetables, fruits, milk, and bakery products are handled with extra care to maintain freshness and quality. We ensure proper packaging standards are met for safe transportation to your doorstep.
7. Contact & Support
For any shipping-related queries or assistance, please contact our customer support team: